b1game Privacy Policy

01 About This Policy

This Privacy Policy is issued by b1game, the online casino and sports betting platform accessible at b1game.bet. It sets out how b1game collects, uses, discloses, retains, and protects the personal information of individuals who register an account, visit the Platform, or otherwise interact with b1game's services.

This policy applies to all personal data processed by b1game in connection with its services, regardless of whether that data is submitted directly by you during registration, collected automatically through your use of the Platform, or obtained from third-party sources such as payment providers and identity verification services.

This policy should be read alongside b1game's Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement between you and b1game.

02 Data We Collect

b1game collects personal data across several categories, depending on how you interact with the Platform. The table below summarises the key data types we process:

b1game does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is required for CNIC-based identity verification as mandated by anti-money laundering obligations.

03 How We Use Your Data

b1game uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your b1game account, verifying your identity, processing your deposits and withdrawals in PKR, and ensuring the security of your account.
• Service Delivery: Enabling access to casino games, cricket betting, live dealer tables, and all other features of the Platform.
• KYC & Compliance: Verifying your age (21+) and identity in accordance with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations, and detecting and preventing fraud.
• Customer Support: Responding to your enquiries, resolving complaints, and maintaining records of our communications for quality assurance purposes.
• Responsible Gaming: Monitoring play patterns to identify potentially problematic behaviour, administering self-exclusion and deposit limit requests, and fulfilling our duty of care obligations.
• Platform Improvement: Analysing aggregated usage data to improve game selection, interface design, payment flow, and overall player experience.
• Marketing Communications: Where you have provided explicit consent, sending you promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time.
• Legal Obligations: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

04 Legal Basis for Processing

b1game processes your personal data on the following legal grounds:

1. Contractual Necessity: Processing required to provide the services you have requested — including account creation, game access, and financial transactions — is carried out on the basis that it is necessary for the performance of our contract with you.
2. Legal Obligation: Processing required for KYC verification, AML compliance, age verification, and record-keeping is carried out to fulfil b1game's legal and regulatory obligations.
3. Legitimate Interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of b1game's legitimate interests, balanced against your rights and expectations.
4. Consent: Processing for direct marketing communications and non-essential cookies is carried out only where you have provided prior, freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

b1game does not sell your personal data. We share personal data only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment partners receive the financial data necessary to process your deposits and withdrawals. Each processor operates under its own privacy and security obligations.
• KYC & Identity Verification Providers: Third-party services engaged to verify your CNIC and confirm your identity receive the minimum data required to complete verification checks.
• Game Software Providers: Certified game studios whose titles are hosted on the Platform may receive anonymised session data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers beyond what is required for technical delivery of the game.
• Regulatory & Law Enforcement Authorities: b1game will disclose personal data to competent authorities when required to do so by applicable law, court order, or regulatory direction. b1game will, where legally permissible, notify affected players of such disclosures.
• Self-Exclusion Registries: Where you elect to self-exclude, relevant identifying information may be shared with third-party responsible gaming registries to enforce cross-platform exclusion, where such services are available.
• Professional Advisors: Legal, accounting, or audit professionals engaged by b1game may access personal data to the limited extent necessary to provide their services, subject to strict confidentiality obligations.

All third parties with whom b1game shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with b1game's instructions.

06 Cookies & Tracking Technologies

b1game uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. The types of cookies used on b1game are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and last-visited game category to provide a more personalised experience.
• Analytical Cookies: Used to understand how players navigate and use the Platform, enabling b1game to identify usability issues and improve the overall experience. Data collected through analytical cookies is aggregated and anonymised.
• Responsible Gaming Cookies: Track session duration to support time-alert features and ensure that player-elected limits are enforced consistently across sessions.

Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect the functionality of certain parts of the b1game Platform, including login persistence and game loading.

07 Data Retention

b1game retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory minimum retention periods. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five years following account closure, as required by AML regulations.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping requirements.
• Customer Support Communications: Retained for three years from the date of last communication, unless a longer period is required in connection with an ongoing complaint or legal matter.
• Responsible Gaming Records: Self-exclusion records and related responsible gaming data are retained for a minimum of five years to prevent re-registration during exclusion periods and to fulfil duty-of-care obligations.
• Technical & Usage Logs: Retained for up to 13 months for security monitoring and fraud detection purposes, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your account or until consent is withdrawn, whichever is earlier, plus a reasonable period thereafter as proof of consent.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

08 Your Data Rights

As a b1game player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: You may request a copy of the personal data b1game holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held about you. For certain data fields, you can update your information directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to b1game's legal and regulatory retention obligations.
• Right to Restriction: You may request that b1game restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that b1game provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of b1game's legitimate interests, including direct marketing. Where you object to marketing, your preferences will be updated immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

b1game will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.

09 Data Security

b1game implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and b1game servers.
• Encryption at rest for all stored personally identifiable information.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific responsibilities.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication options for player accounts.
• Continuous monitoring for suspicious access patterns and anomalous activity.

While b1game takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for notifying b1game immediately at [email protected] if you suspect any unauthorised access to your account.

10 Children's Privacy

b1game's services are strictly restricted to individuals who are 21 years of age or older. b1game does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

Where b1game discovers or has reasonable grounds to believe that personal data belonging to an individual under the age of 21 has been collected — whether through misrepresentation during registration or any other means — it will:

• Immediately suspend the relevant account pending investigation.
• Delete all personal data associated with the underage individual as promptly as possible, subject to any legal retention obligations.
• Refund any real-money deposits, net of any withdrawals already processed, via the original payment method.

If you are a parent or guardian and believe that your child has registered a b1game account, please contact us immediately at [email protected] so that we can take prompt action.

11 International Data Transfers

b1game operates as an internationally licensed platform. As a result, your personal data may be transferred to and processed in countries outside Pakistan in connection with the provision of services — for example, by cloud infrastructure providers, game studios, or KYC verification services whose servers are located in other jurisdictions.

Where personal data is transferred internationally, b1game takes steps to ensure that an adequate level of protection is maintained, including by:

• Transferring data only to countries or organisations that provide an adequate standard of data protection as assessed by b1game and its legal advisors.
• Implementing appropriate contractual safeguards with international data processors, including data processing agreements that impose data protection obligations equivalent to those applicable under this policy.

If you would like more information about the safeguards in place for international transfers of your personal data, please contact us at [email protected].

12 Third-Party Services & Links

The b1game Platform may reference or integrate with third-party services such as payment gateways (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) and game software providers. Each of these third parties operates under its own privacy policy and data practices, which are independent of b1game's Privacy Policy.

b1game is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your b1game account, particularly your chosen payment method provider.

b1game does not embed third-party advertising networks or social media tracking pixels on the Platform that would allow external parties to build a profile of your gaming activity.

13 Updates to This Privacy Policy

b1game reviews and updates this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or Platform features. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notice on the Platform drawing your attention to the changes.
• Where practicable and where the changes materially affect your rights, notify registered players via their registered email address.

Your continued use of the b1game Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with an updated policy, you should discontinue use of the Platform and contact us to close your account.

14 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or b1game's handling of your personal data, please contact our support team through the following channel. All data-related enquiries are handled with strict confidentiality.