b1game Frequently Asked Questions

b1game requires a clear photo or scan of your Pakistani CNIC (front and back) and a selfie holding the document. In some cases, a recent utility bill or bank statement showing your registered address may also be requested. KYC is mandatory before your first withdrawal can be processed.

On the b1game login page, click "Forgot Password" and enter the email address or mobile number linked to your account. You will receive a one-time reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the message, check your spam folder or contact support at [email protected].

No. Each person is permitted one b1game account only. Duplicate accounts violate our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the matter.

To permanently close your account, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process the request within 48 hours after confirming your identity. Any remaining balance will be returned to your verified payment method before closure.

The minimum deposit at b1game varies by payment method. For JazzCash and EasyPaisa, the minimum is Rs 500. For HBL, UBL, and Meezan Bank transfers, the minimum is Rs 1,000. These thresholds ensure processing fees remain proportionate and your gaming experience is not disrupted by small transaction errors.

EasyPaisa withdrawals on b1game are typically processed within 1 to 4 hours once your request has been approved. During peak hours or if additional verification is required, processing may extend to 24 hours. Ensure your EasyPaisa mobile number matches the one registered on your b1game account to avoid delays.

b1game does not charge platform fees on deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) may apply their own transaction charges. We recommend checking your provider's current fee schedule before initiating large transfers.

Standard withdrawal limits at b1game are up to Rs 200,000 per transaction for JazzCash and EasyPaisa, and up to Rs 500,000 for bank transfers (HBL, UBL, Meezan Bank). VIP account holders may be eligible for higher limits. Contact the support team if your withdrawal requirements exceed these thresholds.

Yes. b1game accepts direct bank transfers from HBL, UBL, and Meezan Bank, among other Pakistani banks. Select "Bank Transfer" in the Cashier, choose your bank, and follow the on-screen instructions. Bank deposits usually take 30 minutes to 2 hours to reflect, depending on your bank's interbank processing times.

RTP varies by game. Most slots on b1game have an RTP between 94% and 97%, meaning on average Rs 94 to Rs 97 is returned for every Rs 100 wagered over a very large number of spins. RTP is a statistical measure over millions of rounds and does not guarantee any individual session outcome.

Yes. b1game offers comprehensive PSL (Pakistan Super League) cricket betting markets, including match winner, top batsman, total runs, over-by-over markets, and in-play live betting. PSL season is one of the most active periods on b1game, with competitive odds and special promotions for Pakistani cricket fans.

Yes. b1game is fully optimised for mobile browsers on both Android and iOS devices. The platform loads quickly on mobile data connections common across Karachi, Lahore, Islamabad, and Faisalabad. You can deposit, play, and withdraw entirely from your smartphone without needing a desktop computer.

All games on b1game use certified Random Number Generators (RNGs) to ensure every outcome is statistically independent and unpredictable. The platform operates under international gaming regulations and is regularly audited for fairness. You can view individual game information panels to find RTP and volatility details.

A wagering requirement (also called a playthrough requirement) means you must bet your bonus amount a set number of times before withdrawing winnings derived from it. For example, a 30x requirement on a Rs 5,000 bonus means you need to place Rs 150,000 in eligible bets. Full details are in the bonus terms on b1game.

Yes. Most b1game bonuses carry an expiry window, typically 7 to 30 days from the date they are credited to your account. If the wagering requirements are not met within that period, the bonus and any associated winnings will be removed automatically. Always read the individual bonus terms before opting in.

b1game rewards its regular players through a tiered loyalty programme. As you accumulate play points from real-money wagers, you progress through levels that unlock benefits such as higher withdrawal limits, dedicated account managers, faster KYC processing, and exclusive reload bonuses tailored to Pakistani high-rollers.

To activate self-exclusion, contact b1game support at [email protected] and request an exclusion period of 6 months, 1 year, 2 years, or permanent closure. Exclusion takes effect immediately. During the exclusion period you cannot log in, deposit, or wager, and all marketing communications are suppressed.

Yes. b1game provides deposit limits (daily, weekly, or monthly in PKR) and loss limits through the account settings panel. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period to ensure the decision is considered. These tools are free and available to all registered players.

b1game customer support is available every day from 8 AM to Midnight PKT. You can reach the team by emailing [email protected]. For responsible gaming concerns, account security issues, or withdrawal queries, the support team aims to respond within a few hours. All communications are handled confidentially.